Shipping, Refunds, & Exchanges

Dispatch
All our orders are dispatched from Perth, Western Australia. Once your order is placed, we will dispatch within 2-3 business days. You will receive an email confirming your dispatch, as well as, receiving your tracking information. If you have any questions please contact us at kasiascanvas@gmail.com

Shipping Time Frame
All of our orders are shipped through Australia Post. The shipping times below will vary if you are in a rural location and delays may occur and affect these estimates.
Western Australia: 2-4 business days
Interstate: 3-6 business days

Returns Policy
You may return new and unused items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is under the basis of a change of mind, the customer is responsible for the return shipping fees.

Returns Procedure
If you would like to return your parcel, follow the steps below

1) Email kasiascanvas@gmail.com explaining what you would like to return and why.

2) We will either send you a prepaid return label (if the return is a fault of our own) or provide you our shipping address so you can send back your order.

3) Be sure to leave a note in the parcel explaining your reason for return

3) Once we have received the order back at the warehouse, we will process a refund for you. This may take between 5-10 business days for the funds to appear in your bank account.

Exchange Policy
We happily accept exchanges within 15 days of delivery of new and unused items. If the exchange is a fault of our own (Kasia's Canvas) we will cover the cost of return shipping. If the exchange is a change of mind, it is the customers responibility to cover the cost of returning the parcels.

Exchange Procedure
If you would like to exchange your product, follow the steps below

1) Email kasiascanvas@gmail.com explaining what you would like to exchange and why.

2) We will either send you a prepaid return label (if the exchange is a fault of our own) or provide you our shipping address so you can send back your order.

3) Be sure to leave a note in the parcel explaining your reason for exchange.

3) Once we have received the order back at the warehouse, we will process the exchange for you and have your new order sent out within 10 business days.